Privacy Policy

1.Who We Are and How to Contact Us

pkplus ("pkplus", "we", "us", "our") operates the online betting and gaming platform accessible at pkplus.app. As the operator of the platform, pkplus acts as the data controller in respect of all personal data collected from players and visitors through the pkplus website and associated services.

For any privacy-related enquiries, data subject rights requests, or complaints, please contact the pkplus Data Privacy team at: [email protected]. Our support team operates 24 hours a day, 7 days a week, in English, and is available to Pakistani players at all times.

2.What Personal Data We Collect

pkplus collects the following categories of personal data, depending on how you interact with the platform:

3.How We Collect Your Data

pkplus collects personal data through the following means:

• Direct interactions: When you register a pkplus account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a promotion.
• Automated technologies: When you browse pkplus.app, our platform automatically collects Technical Data and Usage Data through cookies, server logs, and similar tracking technologies.
• Third parties: pkplus may receive data from identity verification providers, payment processors (JazzCash, Easypaisa), and fraud prevention services where this is necessary to comply with legal obligations or protect the integrity of the platform.

4.Why We Use Your Personal Data (Legal Bases)

pkplus processes your personal data only where we have a lawful basis to do so. The primary legal bases and corresponding purposes are as follows:

• Performance of a contract: To create and manage your pkplus account, process deposits and withdrawals, settle bets, and provide customer support. Without this data, we cannot provide the Services.
• Legal obligation: To comply with anti-money laundering (AML) requirements, including Know Your Customer (KYC) verification, transaction monitoring, and record keeping. pkplus is required to retain certain data for regulatory purposes regardless of your preferences.
• Legitimate interests: To detect and prevent fraud, abuse, and cheating; to maintain platform security; to improve pkplus products and services; and to send service-related communications.
• Consent: To send marketing communications by email or SMS, where you have provided explicit consent. You may withdraw consent at any time through your pkplus account settings or by contacting [email protected].

5.How We Share Your Data

pkplus does not sell your personal data. We share your data only in the following circumstances:

• Service providers: pkplus engages third-party providers for payment processing (JazzCash, Easypaisa, bank partners), identity verification, game software provision (e.g., Evolution Gaming, Pragmatic Play), customer support tools, and hosting infrastructure. These providers process data only on pkplus's instructions and are bound by data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory request, pkplus may disclose personal data to relevant authorities. This includes disclosure obligations under anti-money laundering legislation.
• Responsible gaming bodies: Where a player has requested self-exclusion, relevant data may be shared with responsible gaming registries or operators of self-exclusion schemes to enforce the exclusion across multiple platforms.
• Business transfers: In the event of a merger, acquisition, or sale of pkplus's business assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6.International Data Transfers

pkplus may transfer your personal data to service providers located outside your country of residence, including providers located in jurisdictions with different data protection standards. Where such transfers occur, pkplus takes steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection mechanisms recognised under applicable law.

Pakistani players' data is processed and stored on secure servers. pkplus does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguard measures.

7.Data Retention

pkplus retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations:

• Account data: Retained for the lifetime of your account and for a minimum of 5 years after account closure, in accordance with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• KYC documents: Retained for the period required by applicable AML regulations, typically 5–7 years from the end of the customer relationship.
• Marketing data: Retained until you withdraw consent or for a maximum of 3 years from the date of last interaction where no account exists.
• Technical and usage data: Retained for up to 24 months for analytics and security purposes, then anonymised or deleted.

8.Cookies and Tracking Technologies

pkplus uses cookies and similar technologies to operate the platform, remember your session, and improve user experience. The categories of cookies used are:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login state to provide a personalised experience.
• Analytics cookies: Collect aggregated data about how visitors use pkplus.app. This helps us improve platform performance and user experience.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content. You may withdraw consent through your browser settings or the pkplus cookie preferences panel.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the pkplus platform.

9.Security Measures

pkplus implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of sensitive data fields at rest in the pkplus database
• OTP-based and optional two-factor authentication (2FA) on all pkplus accounts
• Access controls restricting internal staff access to personal data on a need-to-know basis
• Regular penetration testing and security audits of the pkplus platform
• Monitoring systems that detect and alert on anomalous account activity

While pkplus takes all reasonable steps to protect your data, no method of internet transmission or electronic storage is 100% secure. You also have a responsibility to protect your own account credentials and to notify pkplus immediately if you suspect unauthorised access.

10.Your Rights

Subject to applicable law, you have the following rights in relation to the personal data pkplus holds about you:

• Right of access: Request a copy of the personal data pkplus holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer needed for the purpose for which it was collected, subject to legal retention obligations.
• Right to restriction: Request that processing of your data be restricted in certain circumstances, for example while a complaint is being investigated.
• Right to data portability: Request that your data be provided in a structured, commonly used format for transfer to another service provider.
• Right to object: Object to processing of your personal data based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pkplus at [email protected]. pkplus will respond to data rights requests within 30 days. In complex cases an extension of up to 60 days may apply, in which case pkplus will inform you within the initial 30-day period.

11.Children's Privacy

The pkplus platform is strictly for adults aged 18 years and above. pkplus does not knowingly collect personal data from individuals under the age of 18. If pkplus becomes aware that a minor has registered an account or submitted personal data, the account will be closed immediately and any data collected will be deleted as soon as practicable, subject to any legal retention requirements.

Parents or guardians who believe their child has accessed pkplus should contact us immediately at [email protected] so that appropriate action can be taken promptly.

12.Responsible Gaming and Data

pkplus uses certain player data to support responsible gaming obligations. This includes monitoring patterns of play and deposit frequency to identify players who may be exhibiting signs of problem gambling behaviour. Where such patterns are identified, pkplus may proactively contact the player to offer responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion.

Where a player has requested self-exclusion through pkplus, their data is flagged in our systems to prevent the account from being reopened during the exclusion period. pkplus may share limited self-exclusion data with responsible gaming registries or partner platforms where this is necessary to give effect to the exclusion request. This processing is carried out in the player's legitimate interest and to fulfil our responsible gaming obligations.

The pkplus Responsible Gaming tools are described in full on the pkplus Responsible Gaming page.

13.Changes to This Policy

pkplus reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, business practices, or platform functionality. Material changes will be communicated to registered players by email or via an in-platform notification at least 7 days before the updated policy takes effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. Continued use of the pkplus platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. The most current version of this policy is always available at pkplus.app/privacy-policy.

14.Contact and Complaints

For any questions, concerns, or complaints about this Privacy Policy or the way pkplus handles your personal data, please contact us:

• Email: [email protected]
• Availability: 24/7 in English for Pakistani players
• Response time: Privacy requests within 30 days; general queries within 24 hours

If you are not satisfied with pkplus's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.